Privacy Policy – How 1win pk Protects Your Data

Full Policy

Complete Privacy Policy

This Privacy Policy describes how 1win pk collects, uses, stores and protects the personal information of players and visitors who use our platform. We are committed to handling your data responsibly and transparently. By registering an account or using the 1win pk platform in any way, you acknowledge that you have read and understood this policy.

1Introduction

1win pk operates an online sports betting and gaming platform serving players in Pakistan. To provide this service – including account management, PKR deposits and withdrawals, sports betting, live casino, fish games and promotions – we need to collect and process certain personal information.

This policy applies to all personal data collected through the 1win pk website, mobile experience and any related communications. It tells you what information we collect, why we collect it and how long we keep it. If you have questions about any part of this policy, you can reach our support team using the contact details displayed in the footer of this page.

2Information We Collect

We collect personal information in several ways: directly from you when you register, indirectly through your use of the platform, and in some cases from third-party verification providers. The main categories of information we collect are:

Category	Examples	Collected When
Identity Data	Full name, date of birth, CNIC details (for verification)	Registration & ID verification
Contact Data	Mobile number, email address	Registration
Financial Data	JazzCash/Easypaisa account reference, bank account details, transaction history in PKR	Deposits & withdrawals
Technical Data	IP address, device type, browser type, operating system	Every platform visit
Usage Data	Pages visited, bets placed, games played, session duration	Active platform use
Communication Data	Support chat records, email correspondence	When you contact support

We do not collect sensitive personal information such as health data, religious beliefs or political opinions unless directly relevant to a responsible gaming assessment.

3How We Use Your Data

The information we collect is used only for the purposes listed below. We do not use your data for unrelated commercial purposes, and we do not profile you for advertising on other platforms.

• Account management: Creating and maintaining your player account, verifying your identity and keeping your details accurate.
• Transaction processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; processing withdrawal requests to verified accounts.
• Platform operation: Providing sports betting markets, live casino tables, fish games, and promotions based on your account status.
• Security and fraud prevention: Detecting suspicious activity, preventing multi-accounting and protecting platform integrity.
• Responsible gaming: Monitoring patterns that may indicate problem gambling behaviour and enabling self-exclusion or deposit limit tools.
• Communication: Sending account notifications, transaction confirmations and, where you have opted in, promotional messages about bonuses and offers.
• Platform improvement: Analysing usage data in aggregate to improve functionality, performance and user experience.

4Payment Data

All financial transactions on 1win pk are conducted in PKR. When you make a deposit or request a withdrawal, we collect the minimum payment reference data required to process the transaction. This includes mobile wallet account references for JazzCash and Easypaisa, and bank account details for direct bank transfers or Raast transfers.

Payment card data is processed through a payment gateway and is not stored on 1win pk servers in full. We only retain the last four digits of a card number and the card type for reference purposes.

5Sharing Your Data

1win pk does not sell your personal data to any third party. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data required to complete your transaction.
• Identity verification providers: If you are required to submit identity documents, these may be processed by a third-party verification service. This provider is contractually bound to handle your data securely.
• Platform technology providers: Game content providers and platform technology partners may receive anonymised or pseudonymised usage data necessary to deliver their services.
• Legal obligations: We may disclose your information if required to do so by law or in response to a valid request from a competent authority.

All third parties who receive personal data from 1win pk are required to handle it in accordance with applicable data protection standards and may not use it for their own purposes beyond the contracted service.

6Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, compliance and operational requirements. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for up to five years following account closure.
• Transaction records: Financial transaction data including PKR deposit and withdrawal history is retained for a minimum of five years for compliance purposes.
• Communication records: Support interactions and email correspondence are retained for up to two years.
• Technical and usage data: Log data and session records are typically retained for up to 12 months.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7Cookies and Tracking

1win pk uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated between pages and maintain your bet slip. These cannot be disabled without breaking core platform features.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to reset them on every visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform so we can identify areas for improvement. Individual players are not identifiable from this data.

You can manage or block cookies through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally.

8Security Measures

Protecting your data is something we take seriously at 1win pk. We implement a range of technical and organisational measures to keep your information secure:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest, including payment references and identity information, is encrypted in our database.
• Account passwords are stored as one-way hashes and are never accessible in plain text to any member of the team.
• Access to personal data within the organisation is restricted on a need-to-know basis. Staff who handle player data are trained in data handling responsibilities.
• We carry out regular internal reviews of our security practices and address identified vulnerabilities promptly.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, please contact support immediately and change your password.

9Your Rights

As a player on 1win pk, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in the footer of this page:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of the data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can ask us to delete your personal data. We will do so where there is no overriding legal obligation to retain it.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute is being resolved.
• Right to object: You can object to us using your data for direct marketing at any time. We will stop using it for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

We will respond to all valid data requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we do not disclose personal data to the wrong person.

10Children's Privacy

The 1win pk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal information on 1win pk, please contact support immediately. We will investigate and take appropriate action, including closing the account and deleting the associated data.

11Third-Party Services

The 1win pk platform integrates with several third-party service providers to deliver a complete betting and gaming experience. These include live casino game providers, sports data feed providers, and payment infrastructure partners. Each of these providers has their own privacy and security practices.

When you play a live casino game or use a specific payment method, your interaction may involve a third-party system. We only work with providers who meet acceptable data security standards, and we require them to process your data only as needed to provide their specific service to you through our platform.

This policy does not cover the practices of third-party services accessed outside of the 1win pk platform. We are not responsible for the privacy practices of external websites that may be linked to in general internet content.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When we make changes, the updated policy will be published on this page with a revised date shown at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you through your registered contact details. Your continued use of the 1win pk platform after an updated policy has been published constitutes your acceptance of those changes.

We encourage you to check this page periodically so you are always aware of how your information is being handled.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information has been handled, please get in touch with the 1win pk support team. Our contact email address is displayed in the footer of this page.

You can also review our Terms and Conditions and our Responsible Gaming page for further information about how we operate and how we support safe play for all users.